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PALS Advisor

NHS AfC: Band 6

Main area
Administration
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
Full Time 37.5 hours per week
Job ref
282-SA10047
Employer
The Royal Marsden NHS Foundation Trust
Employer type
NHS
Site
The Royal Marsden
Town
Sutton
Salary
£34,961 - £42,010 PA INC
Closing
24/02/2020 23:59

A rare opportunity has arisen to join our Patient Advice and Liaison Service (PALS) as a Patient Liaison Advisor. The post is full-time (job share will be considered) and based at the Royal Marsden Sutton site, though occasional travel to Chelsea for meetings/training and potentially to cover the service may be required.
The PALS service is a vital part of the Royal Marsden’s service to patients, relatives and the wider community, providing an informal way to resolve concerns, answer queries and signpost to relevant services, within the hospital and beyond.
PALS is also involved with supporting bereaved relatives/friends and managing some of the processes involved following the death of a patient in the hospital. PALS advisors meet with bereaved relatives and support them through the process of registering a death and signpost to further support as needed, via formal bereavement meetings. This can be a very rewarding part of the work of the PALS advisor and training will be given relating to this.
We are looking for someone with excellent communication skills, who ideally is a health care professional. Training will be given in relation to the processes with which the PALS advisors resolve concerns. The ability to communicate effectively with people in challenging circumstances and with bereaved and distressed relatives is essential. The aim of the PALS service is to help diffuse difficult situations and helping to provide a mediation service between the patients/relatives and the wider clinical team. The role can be challenging but very varied and involves meeting and working with people in all areas of the organisation.

London Healthy workplaceNo smoking policyDisability confident employerCare quality commission - Outstanding

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Apply online now

Further details / informal visits contact

If you are interested in this exciting opportunity do get in touch with Joseph Rehberger-Bagley PALS and Bereavement Lead on 0207 808 8438 or 0208 661 3759

If you have problems applying, contact

Address
Recruitment Support Team
Telephone
01629 690825